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Improving information quality in email exchanges by identifying entities and related objects

Improving information quality in email exchanges by identifying entities and related objects
Autor: M. Kowalkiewicz, K. Juenemann Links:
Quelle: Second Workshop on Information Credibility on the Web (WICOW 2008), ACM 17th Conference on Information and Knowledge Management, Napa Valley, California, October 2008
The information quality of email exchanges is often low, and -- as mobile devices are more and more often used for communication -- it becomes increasingly important to try to improve the quality by providing additional information, related to email contents. The field of information extraction (IE) provides relevant tools to recognize objects that could potentially be enriched with additional information. On the other hand, service oriented architecture (SOA) comes across, providing services that can serve information related to given entities. In this work we show how IE and SOA can be combined to improve information quality. We focus on demonstrating the capabilities of state of the art methods without considering efficiency of the methods, as it is well known. We demonstrate a proof-of-concept application, where we show a scenario how such an increase in information quality in quality can be achieved.